Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product. Business cards, letterheads, and stationery start from 100 units. Gifts and merchandise can be ordered from as low as 1 piece. Each product page shows the exact MOQ.

Question 2

Do you offer same-day delivery?

Accepted Answer

Yes! For orders placed before 3 PM, we offer same-day delivery within Bengaluru. Select products are eligible — look for the ⚡ Same Day badge on the product card.

Question 3

How long does standard delivery take?

Accepted Answer

Standard turnaround is 5–7 business days from design approval. Express and same-day options are available for select products and locations.

Question 4

Do you deliver pan-India?

Accepted Answer

Yes, we deliver across India. Bengaluru orders are eligible for same-day and next-day delivery. Other cities are served via our courier partners with 3–7 day transit times.

Question 5

Can I track my order?

Accepted Answer

Absolutely. Visit our Track Order page and enter your order number and email address to get real-time status updates.

Question 6

What file formats do you accept for designs?

Accepted Answer

We accept PDF, AI, PSD, EPS, PNG, and JPG files. For best print quality, submit files at 300 DPI or higher with 3mm bleed on all sides. Our team will review and flag any issues before production.

Question 7

Do you offer free design assistance?

Accepted Answer

Yes! All orders include free design assistance. Share your brand guidelines, logo, and requirements — our in-house design team will create print-ready artwork for your approval.

Question 8

Can I get a proof before printing?

Accepted Answer

Yes. We send a digital proof (PDF) for approval before every order goes to print. Production begins only after you approve the design.

Question 9

What if I don't have a logo or brand assets?

Accepted Answer

Our Creative Design team can help! We offer logo design, brand identity, and complete design services. Contact us via the Concierge page to discuss your requirements.

Question 10

Are prices inclusive of GST?

Accepted Answer

Yes. All prices displayed on our website are inclusive of GST. Your invoice will show a full GST breakup for business reimbursement purposes.

Question 11

Do you offer bulk/volume discounts?

Accepted Answer

Yes, significant discounts apply for large orders. The per-unit price drops as quantity increases — you can see the tiered pricing on each product page. For orders above ₹50,000, contact us for a custom quote.

Question 12

What payment methods do you accept?

Accepted Answer

We accept UPI, net banking, credit/debit cards (Visa, Mastercard, RuPay), and bank transfers for corporate orders. All online payments are secured via Razorpay.

Question 13

Can I pay after delivery for corporate orders?

Accepted Answer

Credit terms (net 15/30) are available for verified corporate accounts. Contact our team to set up a corporate account with post-delivery billing.

Question 14

What is your return policy?

Accepted Answer

We offer free replacement or a full refund if the product has a printing defect, colour mismatch, or quality issue. Claims must be raised within 7 days of delivery with photos of the defective items.

Question 15

What if my order has a printing error?

Accepted Answer

If the error is on our end (print defects, wrong specs), we reprint and redeliver at no charge with priority turnaround. If the approved design had an error, we offer a discounted reprint.

Question 16

Can I cancel my order?

Accepted Answer

Orders can be cancelled before design approval is given. Once production begins, cancellations are not possible. Contact us immediately if you need to cancel.

Question 17

Do you handle large corporate gifting programmes?

Accepted Answer

Yes — it's our specialty. We manage end-to-end gifting programmes including product curation, design, packaging, warehousing, and pan-India delivery. Fill out the Corporate Gifts form or call us.

Question 18

Can I request a sample kit before placing a bulk order?

Accepted Answer

Yes! We offer sample kits so you can check material quality and finish before committing to a large order. Request one via our Concierge page or WhatsApp.

Question 19

Do you provide GST invoices for corporate purchases?

Accepted Answer

Yes. All orders receive a GST-compliant invoice. For corporate accounts, share your company GSTIN at checkout and we'll ensure it appears on your invoice.

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